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Rented my suburban for 2 years and it went well. Suburban got wrecked. Turo doesn't want to pay. Sad!! Insurance not good.
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Anonymous
jess

Relay Rides did the same thing to me. When a renter totaled my Prius the company Relay Rides insurance refused to pay me a dime. I was so upset that I finally retained a law...

Anonymous
Jess

Hi, the same thing happened to me! I was upset enough about it to find a lawyer who would take my case. He asked me to look around and see who else has had this problem (cla...

2.0
#794253
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Other Product Review

Terrible!! Ripped off by over $1,000. AVOID!!!
1.0
Details
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Location
Reliability
Website
#787825
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Since Friday night I have tried to rent six different vehicles for obvious days that had not been blacked out by the owners. Well it seems that it is a policy that owners don't have to meet nor live up to the expectations of the customers. Six times I was simply told...
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1.0
#755189
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I had a successful rental from RelayRides last week. ($549) then I tried booking a rental for this week ($797) and a hold was placed on my account by "Trust & Safety" and they wanted all the verification to be done again. Which was fine. I took all the pictures and...
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Anonymous
Robert

same thing happened to me in that I wasn't approved and I have a spotless driving record and no criminal history. They wont tell you why and its creepy.

1.6
#734664
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Other Product Review

Great concept with flawed execution by snot nosed kids with Uber dreams. Changing the name won't help this company.
1.5
Details
Insurance Quality
Location
Product or Service Quality
Website
Kettering, Maryland
#734041
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One word will be enough to describe this company USELESS. Tried booking 3 cars all of them were decline, they were no available for the dates a requested, the problem insted of letting you know right away, they makes you wait.4, 5, 6 or even 8 hours for a reply....
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1.0
#732060
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I proceeded to make an account for my husband so we could get a rental car to help my mother in law move. Since I don't drive I used all my husbands information and went on to process the trip. What I didn't know is that my husband already made his own account and that...
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1.0
I didn't like
  • Customer service
  • Rude customer service agents
  • No explanation when replying
#729863
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Tried to rent a car today and could NOT because you have to create online account to do so. If you enter the name you go by and NOT what's on your drivers license they won't match and you cannot create account. You can NOT speak to support to correct this and you can...
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1.0
#728014
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Please let me know how I can contact you. I have recently been denied and all I provided was my drivers license, name, address and my picture. Within 4 hours, I received a message of denial that said my account was deactivated. I asked for the reason and was told this...
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mrssmith84
mrssmith84

Hello. Me and my husband were just denied by Turo aka RelayRides as well. They closed both our accounts and gave us no reason why, just sent me the same exact email. If you ar...

1.0
Brooklyn Center, Minnesota
#719367
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Be VERY cautious if you use this service and record the entire before and after transaction with the renter - even if that feels icky and non-trustworthy as apparently this service supports people screwing over the renters by owners claiming false damage that was...
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Anonymous
Anonymous

Hi there- this is also happening to me but want to fight it. What was the outcome? Did you end up paying?

Anonymous
Anonymous

Hi,The same thing is happening to me. They are claiming I did damage to the underside of the front bumper and are now saying I'm liable for over $900 in damage. I have my ow...

I didn't like
  • Unfair treatment
  • Scam artist owners
#716884
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