I had a successful rental from RelayRides last week. ($549) then I tried booking a rental for this week ($797) and a hold was placed on my account by "Trust & Safety" and they wanted all the verification to be done again.
Which was fine. I took all the pictures and submitted everything. Then a day later they get back to me saying there is another account with similar information attached to mine. So they asked if I knew and if so, to give an explanation.
The info made sense, it was my sons account. The address was the same. So I explained that it's my sons account and we had used the same address. They then replied asking for both of us to take photos with our license, our face, and our credit card.
We submitted 6 pictures total. After another day and having to call multiple times, they send an email saying that the account is going thru a brief review and will be taken care of shortly. So again I called and of course they said the same thing... The "Trust & Safety" Department can only be contacted by email..
What business doesn't have a phone service to such an "important" department?? Anyway, they sent another email back this morning saying that the closed my account and will not disclose why. They also closed my sons account. My suggestion is that it's not worth saving a little money by dealing with this company.
Stick to Entrrprise or one of the other main leaders of rentals.
And stay far far far away from this company.
This reviewer shared experience about order processing issue and wants this business to read this review and look into the issue (if any). cscmidwest is overall dissatisfied with RelayRides. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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