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Since Friday night I have tried to rent six different vehicles for obvious days that had not been blacked out by the owners. Well it seems that it is a policy that owners don't have to meet nor live up to the expectations of the customers. Six times I was simply told...
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1.0
#755189
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I had a successful rental from RelayRides last week. ($549) then I tried booking a rental for this week ($797) and a hold was placed on my account by "Trust & Safety" and they wanted all the verification to be done again. Which was fine. I took all the pictures and...
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Anonymous
Robert

same thing happened to me in that I wasn't approved and I have a spotless driving record and no criminal history. They wont tell you why and its creepy.

1.6
#734664
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One word will be enough to describe this company USELESS. Tried booking 3 cars all of them were decline, they were no available for the dates a requested, the problem insted of letting you know right away, they makes you wait.4, 5, 6 or even 8 hours for a reply....
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1.0
#732060
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Relayrides Car Rental Review

RelayRides
#674943
1.3
Details
Uselesss application process..... taking doxuments thru your webcam which makes it difficult to show the ID , especially DL which has hologram all over it .....no clarity and they reject u r application.
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Discounts and Special Offers
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Product or Service Quality

Relayrides Sign Up Review

RelayRides
#673589
Yes I'm pissed off because I requested twice and they state I'm not qualified for free membership. Then they can pick who they want to drive their car even if you qualified. That's personal not business. Banned the app ASAP.
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I proceeded to make an account for my husband so we could get a rental car to help my mother in law move. Since I don't drive I used all my husbands information and went on to process the trip. What I didn't know is that my husband already made his own account and that...
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1.0
I didn't like
  • Rude customer service agents
  • No explanation when replying
  • Account declined
#729863
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Tried to rent a car today and could NOT because you have to create online account to do so. If you enter the name you go by and NOT what's on your drivers license they won't match and you cannot create account. You can NOT speak to support to correct this and you can...
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1.0
#728014
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Please let me know how I can contact you. I have recently been denied and all I provided was my drivers license, name, address and my picture. Within 4 hours, I received a message of denial that said my account was deactivated. I asked for the reason and was told this...
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mrssmith84
mrssmith84

Hello. Me and my husband were just denied by Turo aka RelayRides as well. They closed both our accounts and gave us no reason why, just sent me the same exact email. If you ar...

1.0
Brooklyn Center, Minnesota
#719367
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Be VERY cautious if you use this service and record the entire before and after transaction with the renter - even if that feels icky and non-trustworthy as apparently this service supports people screwing over the renters by owners claiming false damage that was...
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Anonymous
Anonymous

Hi there- this is also happening to me but want to fight it. What was the outcome? Did you end up paying?

Anonymous
Anonymous

Hi,The same thing is happening to me. They are claiming I did damage to the underside of the front bumper and are now saying I'm liable for over $900 in damage. I have my ow...

I didn't like
  • Unfair treatment
  • Scam artist owners
#716884
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I wanted to use a car for 2 hours to make a short trip and politely asked a car owner if I could get a discount for such a short time/distance. He proceeded to call me a Cheapo! I was surprised, but still ended up booking with him at the original price. He accepted. I...
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georgerush707
georgerush707

This issue has been resolved. Thank you relayrides!

3.0
I didn't like
  • And not not helping renter deal with dishonest car owners
  • Unfair treatment
  • Lack of empathy for customers
#707923
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RelayRides - Car Rental Review from Los Angeles, California
RelayRides - Car Rental Review from Los Angeles, California
My friend rented a car through RelayRides in El Segundo Ca. On 5/27/15 I borrowed the car to take things to my storage and picked up a passengenger who was wrongfully wanted for a serious crime. He has been cleared of any wrong doing. The police pulled me over and...
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Anonymous
Sierra

You are one hot mess. As for your complaint ... just what is the issue you're complaining about? Your "friend" or foes, or rental car charge by your "friend?" Aye yiyi! I have...

Anonymous
Anonymous

lol... maybe you should have cleared up your "traffic sitations" before RENTING A FREAKING CAR

1.0
#707378
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I RENTED FROM RELAY RIDES AND THE OWNER PUT BOGUS CHARGES MAKE SURE THE OWNER IS PRESENT TO GO OVER ANY PRESENT DAMAGE AND ANOTHER THING BE CAREFUL UPLOADING PICTURES AS EVIDENCE SOMETIMES IT DOESNT WORK. SOME OF THESE OWNERS ARE SCAM ARTIST. THEY DIDNT EVEN MEET UP I...
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1.0
I didn't like
  • Scam artist owners
  • Relay rides evasive claim resolution practices
#707151
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