Since Friday night I have tried to rent six different vehicles for obvious days that had not been blacked out by the owners. Well it seems that it is a policy that owners don't have to meet nor live up to the expectations of the customers. Six times I was simply told...Read more
I had a successful rental from RelayRides last week. ($549) then I tried booking a rental for this week ($797) and a hold was placed on my account by "Trust & Safety" and they wanted all the verification to be done again. Which was fine. I took all the pictures and...Read more
One word will be enough to describe this company USELESS. Tried booking 3 cars all of them were decline, they were no available for the dates a requested, the problem insted of letting you know right away, they makes you wait.4, 5, 6 or even 8 hours for a reply....Read more
Relayrides Car Rental Review
Uselesss application process..... taking doxuments thru your webcam which makes it difficult to show the ID , especially DL which has hologram all over it .....no clarity and they reject u r application.
Relayrides Sign Up Review
Yes I'm pissed off because I requested twice and they state I'm not qualified for free membership. Then they can pick who they want to drive their car even if you qualified. That's personal not business. Banned the app ASAP.
I proceeded to make an account for my husband so we could get a rental car to help my mother in law move. Since I don't drive I used all my husbands information and went on to process the trip. What I didn't know is that my husband already made his own account and that...Read more
I didn't like
- Rude customer service agents
- No explanation when replying
- Account declined
Tried to rent a car today and could NOT because you have to create online account to do so. If you enter the name you go by and NOT what's on your drivers license they won't match and you cannot create account. You can NOT speak to support to correct this and you can...Read more
Please let me know how I can contact you. I have recently been denied and all I provided was my drivers license, name, address and my picture. Within 4 hours, I received a message of denial that said my account was deactivated. I asked for the reason and was told this...Read more
Brooklyn Center, Minnesota
Be VERY cautious if you use this service and record the entire before and after transaction with the renter - even if that feels icky and non-trustworthy as apparently this service supports people screwing over the renters by owners claiming false damage that was...Read more
I didn't like
- Unfair treatment
- Scam artist owners
I wanted to use a car for 2 hours to make a short trip and politely asked a car owner if I could get a discount for such a short time/distance. He proceeded to call me a Cheapo! I was surprised, but still ended up booking with him at the original price. He accepted. I...Read more
My friend rented a car through RelayRides in El Segundo Ca. On 5/27/15 I borrowed the car to take things to my storage and picked up a passengenger who was wrongfully wanted for a serious crime. He has been cleared of any wrong doing. The police pulled me over and...Read more
I RENTED FROM RELAY RIDES AND THE OWNER PUT BOGUS CHARGES MAKE SURE THE OWNER IS PRESENT TO GO OVER ANY PRESENT DAMAGE AND ANOTHER THING BE CAREFUL UPLOADING PICTURES AS EVIDENCE SOMETIMES IT DOESNT WORK. SOME OF THESE OWNERS ARE SCAM ARTIST. THEY DIDNT EVEN MEET UP I...Read more
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