RelayRides
RelayRides Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RelayRides has 1.9 star rating based on 49 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: I liked dealing with the owners, Website ease of use, Car rental like alamo.
Cons: Customer service, Communication, Unprofessional and accusotory.Most users want RelayRides to offer a solution to their issues.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RelayRides has 1.9 star rating based on 49 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: I liked dealing with the owners, Website ease of use, Car rental like alamo.
Cons: Customer service, Communication, Unprofessional and accusotory.Most users want RelayRides to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Greedy car-rental owners' get $ quick scheme
Denied
Preferred solution: A clear answer as to: 1. why i was denied after meeting all of the requirements 2. what is being done with my credit card, social security number, and personal information?
Complaint against extreme unprofessionalism
- Relay rides evasive policies for damage claims
- Terms and conditions
AWFUL! CAN TAKE YOUR MONEY WITHOUT WARNING!!
- Some of the terms and conditions
Terrible website now as turo.com
Preferred solution: real customer support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Menifee, CaliforniaRelayrides keeps trying to charge me for the damages I didn't do. It has been a month since my rental, they are still chasing after me for different kinds of scratches.
- And not not helping renter deal with dishonest car owners
- Some of the terms and conditions
- Unauthorized charged
Preferred solution: I want Relayrides to stop charging me for the damages not caused by me or not at my fualt, and a $500 for the physical sickness and mental illness caused by dealing with your horrible customer service.
Relayrides Customer Care Review from Falls Church, Virginia
Rented out Car with expired registration and expired insurance
Preferred solution: Let the company propose a solution
Relayrides Jeep Car Rental Review from Jonesboro, Georgia
Relayrides Car Rental Review from Detroit, Michigan
Relay Rides Rip Off !! More Loss to Car Owner If Car is damaged with no accountability by Renter or Relay Rides.
- Relay rides evasive claim resolution practices
- Renter
- Relay rides evasive policies for damage claims
Preferred solution: Damage compensation and Mental Harassment dealing with Relay Rides. $5000 Compensation at the least.
A great place for Car Owners who want to get their car fixed at renters expense
- Scam artist owners
- Unfair treatment
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RelayRides - Car Rental Review from Los Angeles, California
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I was also denied due to my "transunion auto score" which is odd because i have a perfect driving record no tickets ever, i have always kept valid insurance, and I have never had a wreck. When I got a transunion agent on the phone she told me they keep no such score.
When I called Turo back and explained this to them the turo agent told me that an auto insurance score is indeed real but she does not know where they get it from.
She went on to tell me that this score is based off the likelihood of the account holder to file a claim. I went on to tell her i wanted to file a discrimination claim because I have never in all of my 35yrs filed a claim of any sort so in order for them to come up with such a thing they had to have based their decision off my gender, age, race, or religon but most definatly not driving record!
Same here. I have excellent credit, no accidents, no traffic violations, no insurance claims in over 10 years, homeowner, business owner. If they can't approve me to rent, they must have very few customers.
Omg! This happend to me and a friend of mine as well.
They made us send photos of face holding license, pic of drivers license and a pic of credit card and they still denied me. The first trip was good no problems except one.
I paid for the rental then noticed a couple of hours later that more money was taken out of my bank account. So now I'm thinking this site is a scam and I'm going to figure out what's really going on.
The same thing happened to me. I meet every requirement. I am thinking of taking legal action.
The same thing just happened to me in Kentucky.