This company should be shut down.
A couple of months ago, my car was totally unreliable until I could get it fixed, and I signed up for Relay Rides.
I found a vehicle to rent for a week. In the middle of that week, I was informed that my own car wouldn't be ready when my rental was up. So I went back to the website and attempted to reserve another rental starting the day after I returned the current one. Can you believe that you can't do that?
You need to return your current one BEFORE you can reserve another one. This makes no sense to me. They make you pay before the reservation is made, so I'm not really sure why you can't make a reservation in advance. Therefore, I tried to make an account with a different email address.
I didn't think it would be a problem, since after it denied my reservation, the website told me only one car per ACCOUNT. So, when the website says I can't rent cars at all, I call relay rides. (By the way, had to press the number for an "emergency" just to get to a real person. The only customer service is through email, and they take over a week to respond.
So I finally talk to someone and explained what happened. He said he took care of it and I can now rent cars. Well, that was a lie. I call again, and am told the same thing.
Still can't rent cars. I then email asking the same thing, and am told the support team is taking care of it and I should get my decision in 3 days. After 7 days, I emailed back, and was told my case was transferred to a fraud professional and gave me her email. No response from her for over a week.
When she finally did respond, asked for pics of my cc and drivers license. Sent them, no feedback. Emailed her and was told the pictures weren't clear enough. A blind man could have seen it was me.
So I resend them, and get no response. Over the course of the next month, I emailed this lady over 6 times, and get an automated response EVERY SINGLE TIME. Finally I got frustrated and told her that I need an actual answer this is important for me right now...I made another account on accident and for Pete's sake can you please give me the contact info of your manager. Guess what?
My claim was denied, and they won't tell me why. They finally switched their name to Turo because it's under "new management". Try to call Turo to see if I will be reinstated and treated better, but nope. Horrible horrible company.
You've been warned. What a nightmare
This reviewer shared experience about order processing issue and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with RelayRides. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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