Plight of dealing with Relay Rides :(No wonder they are not bbb accredited which I had known this earlier until now)
My Yelp Review : http://www.yelp.com/biz/relayrides-los-angeles?hrid=34PGG78YyB2h-Dm0QB9_-A&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct)
Ref : Relay Rides Reservation ID - 800623
My ordeal begins when I put our 3rd Car on Relay Rides by getting Lured by
Relay Rides Claims :
1) Your car is covered by our $1,000,000 liability policy during every rental. It covers any damage to or theft from your car, with no out-of-pocket expenses.
2) Your safety is our #1 priority. We screen each renter and run additional verifications to maintain a safe marketplace.
Unfortunately none of these claims hold true when it really comes to Execution. Makes us feel it's a Bogus Claim.
I put my Wifes very dear car her VW Red Convertible Bug on Relay Rides as it was our 3 car and most of the times sitting in the Garage as we occasionally use to drive it. So it occured to us looking at Relay Rides CLAIMs which is indeed "Too good to be TRUE" ( Unfortunately late realization ).
We were Naive at that point and never expected anything Negative would happen as Relay Rides claims it does good screening of its Renter and we take their word for that. Also they do huge claims about 1 Million $ insurance if anything goes bad in the Renting Process.
So we thought We are all Covered and it's safe to DEAL with Relay Rides but the bitter FACT is it's an ORDEAL to DEAL with Relay Rides. Our Car was rented by a student from the East Coast for a duration of little over a month. We had our car sparkling clean before we handed the car to the Renter. Also we trusted the Renter based on Relay Rides claims of Screening etc.
For the Return the renter changed her schedule and decided to leave 2 days earlier from the scheduled Rental duration. Since it was a Friday and very short notice for us that too after my wife checked with the Renter on her schedules she was told that the Renter would be leaving 2 days earlier i.e Friday instead of Sunday. Since we stay and work too far from the Airport there was no way for us to make it to the Airport to pick up the car from the Renter which we personally wanted to so that we get chance to inspect in front of the Renter.
Since we were not able to make it we still accomodated the Renters request and arranged a Valet at the Airport for Renters convenience. We picked up the car next day and little we knew about a HUGE UNPLEASANT SURPRISE for us at the Valet where our car was parked. It was ALL TRASHED without any exaggeration with multiple DAMAGES both INSIDE OUT.
Damages as under :
1)The car was dinged at the back(rear bumper damage) and passenger door. - $600
2)The Roof top of the Car was completely damaged with broken parts just stuck in the car. The Soft Roof had wear/tear marks. - $ 1800 With labor + new Softtop roof
3) Passenger side door from Inside had deep scratches at the Edge . - Not asked
4) Rear Passenger side had Deep scratches from inside. - Appx $ 300 repair + repaint
5) The blank piece under the AC panel was broken. - Not asked
6) The Windshield had a crack which got noticed after the car wash as it was hidden by the Dirt and Grime on the Car. - appx $350
7) The car also developed some Mechanical problems with the Throttle Body. - $850
Total Cost of Damages : Over $3000 in total actually and I still did not even ask the full damages to be reimbursed
Cleanliness Issues :
1) Car was full of Dirt/Muck inside out.
2) Bird *** inside as the Soft roof must have been down and was parked. Was never cleaned.
3) Foot marks all over the Glove box door. Lot of Beach Sand all over the car , seat covers etc.
4) Fluid drop over the leather seat covers and Gear panels.
Also the car was never returned with Full Gas which is quite negligent and I never got a chance to claim it.
I tried to pursue this initially with the Renter based on Relay Rides site advise that any damages initially needs to be tried and worked out with the Seller . I was doing just that and when I called the Renter promised that she will work out the expense of the damange. We as usual trusted the Renter and fell into the trap. It was a weekend and we did not have any estimates nor an actual account of the Damage.
Later on after constant follow ups via email / phone / text when we notices the Renter is being evasive we tried to get in touch with Relay Rides as we thought we were following the protocol. Relay Rides claims we need to do the claims within 24 hours which is ridiculous and impractical. First of all we are not awake 24 hours .Also if its a weekend we do not have any auto shop available to understand the extent of damage and appraise the same. This is a personal car. There is lot of other things we need to deal with in our daily lives as Relay Rides is not the only thing we thrive on for our livelihood.
Long story short - Relay Rides has been unsupportive,unco-operative,insensitive to my loss/damages.
Reviewer is in unhappy mood. mitz stated that there is a room for improvement of renter and no accountability by renter or relay rides when car is damaged. Please immediately contact the author of this review to discuss "relay rides false claims" of relayrides car rental and associated monetary loss in the amount of $4000. RelayRides needs to "damage compensation and mental harassment dealing with relay rides. $5000 compensation at the least" according to poster's claims.
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