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I wanted to use a car for 2 hours to make a short trip and politely asked a car owner if I could get a discount for such a short time/distance. He proceeded to call me a Cheapo! I was surprised, but still ended up booking with him at the original price. He accepted. I...
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georgerush707
georgerush707

This issue has been resolved. Thank you relayrides!

3.0
I didn't like
  • Unfair treatment
  • And not not helping renter deal with dishonest car owners
  • Lack of empathy for customers
#707923
Reply to reviews
RelayRides - Car Rental Review from Los Angeles, California
RelayRides - Car Rental Review from Los Angeles, California
My friend rented a car through RelayRides in El Segundo Ca. On 5/27/15 I borrowed the car to take things to my storage and picked up a passengenger who was wrongfully wanted for a serious crime. He has been cleared of any wrong doing. The police pulled me over and...
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Anonymous
Sierra

You are one hot mess. As for your complaint ... just what is the issue you're complaining about? Your "friend" or foes, or rental car charge by your "friend?" Aye yiyi! I have...

Anonymous
Anonymous

lol... maybe you should have cleared up your "traffic sitations" before RENTING A FREAKING CAR

1.0
#707378
Reply to reviews
I RENTED FROM RELAY RIDES AND THE OWNER PUT BOGUS CHARGES MAKE SURE THE OWNER IS PRESENT TO GO OVER ANY PRESENT DAMAGE AND ANOTHER THING BE CAREFUL UPLOADING PICTURES AS EVIDENCE SOMETIMES IT DOESNT WORK. SOME OF THESE OWNERS ARE SCAM ARTIST. THEY DIDNT EVEN MEET UP I...
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1.0
I didn't like
  • Scam artist owners
  • Relay rides evasive claim resolution practices
#707151
Reply to reviews
Recently had a renter get into a fender bender in my BMW. They also drove the car around for 2 days on a flat damaging my tire. My own insurance company contacted me a few days after the renter returned the car to tell me that my car was in an accident! The renters...
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Anonymous
jess

Relay Rides did the same thing to me. When a renter totaled my Prius the company Relay Rides insurance refused to pay me a dime. I was so upset that I finally retained a lawye...

Anonymous
Anonymous

Any followup? I am also a car owner on RelayRides (now Turo). I am definitely concerned.

#704831
Reply to reviews
I had serious trepidations when relay rides demanded a photo of my credit card and a photo of my drivers license along with all my digits. So, I provided them a credit card that I had not used for years. Sure enough, within 1 week, a charge was made to that unused...
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1.0
#703740
Reply to reviews
RelayRides does not like black people! look at the owners and try talking to customer service!!! if Ur black and want any type of service u get no service!!!
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Anonymous
Anonymous

I agree with you, don"t use relay rides if your black. Majority of the owners are non-black people and they view you with suspicion i rented a car for a few days and when I we...

5.0
#701559
Reply to reviews
Plight of dealing with Relay Rides :(No wonder they are not bbb accredited which I had known this earlier until now) My Yelp Review :...
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Anonymous
Anonymous

Enjoy. Your. Small. Earning. Money. From. Renting. Your. Now. Trashed. Car

1.8
I didn't like
  • Relay rides evasive policies for damage claims
  • No accountability by renter or relay rides when car is damaged
  • Relay rides evasive claim resolution practices
#701307
Reply to reviews

I looked around and wanted to rent a nice car for a week. Stumbled upon Relay Rides and saw lots of nice cars to rent. My driving record is clean. After putting all of my info in the system, I get a email telling me that I was rejected and unable to rent any cars. ...
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Anonymous
Anonymous

Still no reply at all.

2.1
I didn't like
  • Communication
  • Unprofessional and accusotory
  • Customer service
#699265
Reply to reviews
Very slippery people to deal with. Said they couldn't verify my info. Then declined as a driver and would not of course disclose why. My credit and driving record are impeccable. Very non responsive and slow to communicate at times. Application process was slow and...
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1.8
#699152
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THEY WILL *** OVER. I rented a Fiat with an already broken bumper, and the owner is trying to hold me responsible. The owner was not there for the rental exchange; he had an employee of his give me the keys and sign under the owner’s name. He did not inspect the car....
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1.3
I didn't like
  • And not not helping renter deal with dishonest car owners
  • Customer service
  • Unprofessional and accusotory
#697738
Reply to reviews