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Recently had a renter get into a fender bender in my BMW. They also drove the car around for 2 days on a flat damaging my tire. My own insurance company contacted me a few days after the renter returned the car to tell me that my car was in an accident! The renters...
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Anonymous
jess

Relay Rides did the same thing to me. When a renter totaled my Prius the company Relay Rides insurance refused to pay me a dime. I was so upset that I finally retained a lawye...

Anonymous
Anonymous

Any followup? I am also a car owner on RelayRides (now Turo). I am definitely concerned.

#704831
Reply to reviews
I had serious trepidations when relay rides demanded a photo of my credit card and a photo of my drivers license along with all my digits. So, I provided them a credit card that I had not used for years. Sure enough, within 1 week, a charge was made to that unused...
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1.0
#703740
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RelayRides does not like black people! look at the owners and try talking to customer service!!! if Ur black and want any type of service u get no service!!!
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Anonymous
Anonymous

I agree with you, don"t use relay rides if your black. Majority of the owners are non-black people and they view you with suspicion i rented a car for a few days and when I we...

5.0
#701559
Reply to reviews
Plight of dealing with Relay Rides :(No wonder they are not bbb accredited which I had known this earlier until now) My Yelp Review :...
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Anonymous
Anonymous

Enjoy. Your. Small. Earning. Money. From. Renting. Your. Now. Trashed. Car

1.8
I didn't like
  • Renter
  • No accountability by renter or relay rides when car is damaged
  • Relay rides evasive claim resolution practices
#701307
Reply to reviews

I looked around and wanted to rent a nice car for a week. Stumbled upon Relay Rides and saw lots of nice cars to rent. My driving record is clean. After putting all of my info in the system, I get a email telling me that I was rejected and unable to rent any cars. ...
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Anonymous
Anonymous

Still no reply at all.

2.1
I didn't like
  • Bogus rental website
  • Customer service
  • Communication
#699265
Reply to reviews
Very slippery people to deal with. Said they couldn't verify my info. Then declined as a driver and would not of course disclose why. My credit and driving record are impeccable. Very non responsive and slow to communicate at times. Application process was slow and...
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1.8
#699152
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THEY WILL *** OVER. I rented a Fiat with an already broken bumper, and the owner is trying to hold me responsible. The owner was not there for the rental exchange; he had an employee of his give me the keys and sign under the owner’s name. He did not inspect the car....
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1.3
I didn't like
  • Unprofessional and accusotory
  • Customer service
  • And not not helping renter deal with dishonest car owners
#697738
Reply to reviews
RelayRides does criminal background check without asking permission, which is in direct violation of the (FRCA) Fair Credit Reporting Act. RelayRides sign up process, in order to be a driver, specifically states they only check into motor vehicle report and driving...
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Anonymous
Anonymous

Please let me know how I can contact you. I have recently been denied and all I provided was my drivers license, name, address and my picture. Within a few hours, I received a...

Anonymous
Anonymous

They are a private business and have every right to do so. Since it was not used for something such as employment or banking, fair credit doesn't apply. (Car rentals are not a...

I didn't like
  • Violation of my civil rights
#690120
Reply to reviews
Relay rides forbid me to rent cars with out telling me why....but they let other people rent my cars I had up. They are a prejudice company that racially profiles their consumers and than when I told them to delete my account they actually an me which is obvious not...
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Anonymous
Anonymous

While I agree that you may be justified in your accusation, I'm not sure that you've provided enough information for anybody to verify that they are showing "prejudice". What ...

#683617
Reply to reviews
The company benefit owner because they have 24 hours policy even though you didn't damage the car and what happen to the car within 24 hours you gonna pay for it even is not your fault. The owner and renter checked the car and sign the documents stating no issue...
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#682505
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